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A cancer diagnosis can be an extremely stressful and emotional time for the person diagnosed, as well as their carer and family.

Here at Cancer Council WA, our counsellors are available to provide emotional support to those who need it. Counsellors can provide a safe and secure service to meet their clients’ needs via face-to-face, telehealth, or telephone appointments. Our services are available in both metropolitan and regional Western Australia. Through the generosity of our supporters, we are able to offer these services at no cost.

How can a counsellor help?

Counselling can help you learn how to cope with emotions such as fear and anxiety; and challenges such as communication issues, isolation and adjusting to changes in family dynamics.

By sharing your thoughts and feelings with a professional counsellor, you can explore what is happening in your life. By addressing the issues that have arisen, you can discover possible solutions and help develop skills that can be incorporated into your daily life. This will in turn produce benefits such as reducing distress and anxiety, improving coping abilities and your overall wellbeing.

Clients who have used the service have reported it has successfully met their needs, was easy to access and they would recommend the service to others. For one cancer patient, the counselling allowed them to take control of their thoughts during and after their cancer diagnosis:

“It is very comforting to know that the care during and after a cancer diagnosis is so readily available, if either myself or my family need it. My counsellor was so wonderful and because the help was provided quickly, my problem did not escalate and I have had no return of the thoughts to date.”

Another client said “I am grateful for the personal touch given by this service. Anxiety around cancer is a subject avoided and, in some ways, treated as an imposition by the health system”.

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How can you access our counselling service?

If you would like to access our counselling services please phone our 13 11 20 Cancer Information and Support Line to speak with our specially trained staff, or ask your Cancer Support Coordinator.

If you would like a family member to access our counselling service, please have them available to speak with our specially trained staff when you call 13 11 20, or provide them with the contact details to make the call when they are ready. Parents can request counselling on behalf of children under 16 years of age, but we also require the child’s consent.

If you are a health professional and have someone who would like to access our counselling services, please direct them to call 13 11 20 or email

Thanks to the generosity of our donors, supporters and counselling providers, last financial year we were able to provide this critical support to 775 cancer patients, their carers and family members, with a total of 1377 counselling sessions.

More information:

  • Find out more about our Cancer Counselling Services.
  • We recognise that some people with cancer find talking to others who have been through similar experiences both reassuring and encouraging. Our Cancer Connect program can provide vital one-to-one phone support from someone who understands what you’re going through and knows what it’s like to have cancer.
  • Find out what other cancer information and support services are available